Complaints Disclosure
Licence status and conditions
Saxe Coburg Limited is a Financial Advice Provider (FAP) and holds a Discretionary Investment Management Service (DIMS) licence issued by the Financial Markets Authority (FMA). Saxe Coburg Limited (FSP1003878) is a Financial Advice Provider (FAP) and can provide financial advice services.
Our complaints process
We are here to take care of your investments, so if you think we’ve failed in any way, you can trust that we will be committed to resolving the issue. We are always looking for ways to improve our service to you. If something has gone wrong, we want to know. You can call us on 09.4894890, or send mail to our postal address - P O Box 33-1119, Takapuna, Auckland 0740, or alternatively please send an email to [email protected] and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email, or send via post.
When we receive your complaint, we will:
- acknowledge your complaint within 1-2 working days
- gather and evaluate information about your complaint
- provide you with a copy of the Saxe Coburg complaints disclosure
- respond to you within 20 working days
External complaints process
If your complaint is not resolved to your satisfaction, you can contact Financial Services Complaints Limited (FSCL) - A Financial Ombudsman Service.
FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL's service is free of charge to you.
You can contact FSCL:
- By calling: 0800 347 257
- By emailing: [email protected]
- Through FSCL's website: www.fscl.org.nz
- Writing to: FSCL, P O Box 5967, Wellington 6011
Saxe Coburg FSP # 1003878
FSCL Membership # 2168
